FAQ — Small Biz Relaunch

Question 1

What exactly is included in the free audit?

Accepted Answer

We analyze your Google My Business profile against 40+ ranking factors: profile completeness, keyword usage, photo quality and quantity, review count and recency, category selection, service descriptions, Q&A, posts, and how you stack up against your top 3 local competitors. You get a written report with a score, specific gaps, and a prioritized fix list — no fluff, no upsell pressure.

Question 2

How long does the audit take?

Accepted Answer

We deliver your audit report within 24 hours of receiving your request. In most cases it's faster — often the same day. We review every profile manually, so we don't cut corners with automated tools.

Question 3

Is the audit really free? What's the catch?

Accepted Answer

It's genuinely free. No credit card, no trial period, no obligation. We do it because most business owners who see their audit results want to work with us — but if you'd rather take the report and fix things yourself, that's completely fine. We'll still send you the full report.

Question 4

What do I need to provide to get my audit?

Accepted Answer

Just your name, email, business name, and city or service area. We find your Google profile from there. You don't need to give us access to your Google account or any passwords.

Question 5

How does the AI optimization actually work?

Accepted Answer

Our AI analyzes thousands of top-ranking local business profiles in your industry and location to identify the exact keywords, phrases, and content patterns that Google rewards. It then rewrites your business description, services, and posts using those patterns — while keeping your voice and brand intact. Think of it as having a local SEO expert who never sleeps and has studied every top-ranking competitor in your market.

Question 6

Do I need to do anything once I sign up?

Accepted Answer

Almost nothing. We handle the profile rewrite, photo optimization, weekly posts, review strategy, and ongoing updates. The only thing we might ask for occasionally is a photo of your work or a quick approval on a post before it goes live. Most clients spend less than 15 minutes a month on this.

Question 7

Will you need access to my Google account?

Accepted Answer

Yes — we'll need manager access to your Google My Business profile to make updates. We walk you through exactly how to grant this in about 2 minutes. We never ask for your Google account password, and you can revoke our access at any time.

Question 8

What if my Google My Business profile doesn't exist yet?

Accepted Answer

We can help you create and verify it from scratch. Setting up a new profile adds a few days to the timeline for Google's verification process, but everything else works the same way.

Question 9

Do you work with service-area businesses (no physical storefront)?

Accepted Answer

Absolutely. Service-area businesses — plumbers, electricians, cleaners, landscapers, mobile pet groomers — are some of our best results. Google has specific features for service-area businesses and we know exactly how to optimize them.

Question 10

How long does it take to see results?

Accepted Answer

Most clients see measurable increases in profile views and search impressions within 2 weeks of optimization. Phone calls and inquiry increases typically follow in weeks 3–4. We consider 30 days the benchmark for first results, and results continue to compound over months 2 and 3 as Google's algorithm registers the ongoing activity.

Question 11

What kind of results can I realistically expect?

Accepted Answer

Across our client base, the average inquiry increase is 4.8x over the first 90 days. Individual results vary based on your industry, location, competition level, and starting point. Businesses in competitive markets with neglected profiles tend to see the biggest jumps. We'll give you a realistic projection based on your specific audit before you commit to anything.

Question 12

What if I don't see results?

Accepted Answer

We stand behind our work with a 60-day results guarantee. If you don't see measurable improvement in profile views, search impressions, or inquiries within 60 days, we keep working for free until you do. We've never had to invoke this — but it's there.

Question 13

How do you measure results?

Accepted Answer

Google My Business provides native analytics showing profile views, search queries, direction requests, website clicks, and phone calls. We pull these monthly and send you a plain-English report comparing your current numbers to your baseline. You'll always know exactly what moved and by how much.

Question 14

How much does it cost?

Accepted Answer

We offer a single flat monthly fee — no tiers, no add-ons, no surprises. Pricing is shared during your free audit consultation once we understand your market and competition level. We keep it simple: one price, everything included.

Question 15

Is there a long-term contract?

Accepted Answer

No long-term contracts. We work month-to-month. You can cancel anytime with 30 days notice. We keep clients because the results are worth it — not because they're locked in.

Question 16

What's included in the monthly fee?

Accepted Answer

Everything: full profile optimization, weekly GMB posts, review strategy and response templates, photo optimization, Q&A management, monthly performance reports, and a dedicated account manager. There are no hidden fees for extra posts, extra keywords, or extra reports.

Question 17

Do you offer a refund if I'm not satisfied?

Accepted Answer

If you cancel within the first 30 days and aren't satisfied with the work, we'll refund your first month's payment. After that, we operate on a month-to-month basis — you simply cancel before your next billing date.

Question 18

How is this different from a regular SEO agency?

Accepted Answer

Traditional SEO agencies focus on your website — building backlinks, optimizing page content, improving site speed. That matters for organic search, but it does almost nothing for local map pack rankings. We focus exclusively on Google My Business, which is what determines whether you show up when someone searches 'plumber near me' or 'dentist in [your city].' It's a completely different discipline.

Question 19

Can't I just do this myself?

Accepted Answer

You can — and your audit report will tell you exactly what to do. The challenge is that effective GMB optimization requires consistent weekly activity: posts, Q&A updates, photo uploads, review responses, and profile tweaks based on what Google's algorithm is rewarding that month. Most business owners start strong and then fall behind. Consistency is what drives compounding results, and that's what we provide.

Question 20

How are you different from other GMB optimization services?

Accepted Answer

Three things: First, we use AI to analyze your specific competitors and market — not generic templates. Second, we're 100% focused on small independent businesses, not franchises or chains. Third, we show you real before-and-after numbers every month. Most services send you a report full of impressions and clicks without connecting it to actual inquiries and calls.

Question 21

Do you also run Google Ads?

Accepted Answer

No. We focus exclusively on organic local search through Google My Business optimization. Paid ads can be effective, but they stop the moment you stop paying. Our approach builds lasting organic visibility that compounds over time and doesn't require an ongoing ad budget.

Everything you want to know.

The Free Audit

How It Works

Timeline & Results

Pricing & Commitment

How We Compare

Quick answers

What exactly is included in the free audit?

How does the AI optimization actually work?

How long does it take to see results?

How much does it cost?

How is this different from a regular SEO agency?

Still have questions?